Privacy Policy
KARAMELA is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We will only collect your Personal Information when you provide it to us for the primary purpose of providing our services to you, providing information and marketing.
You may unsubscibe from our mailing/marketing lists at any time that you request.
Examples of Personal Information we collect include: your name, address, email address, telephone number, payment details or any other information required to process an order through the site. This information is used to set up your customer account, process your order, record your order history and where you have opted in to provide you with our newsletter (if applicable) and to personalise your shopping experience with us.
This personal Information is obtained in many ways including correspondance, by email and telephone, and information we collect from your use of our services. This includes the internet protocol (IP) address used to connect to the internet, statistical information collected by our server, regarding a consumer's interaction with an internet website, or advertisement; as well as other relevant statistics; cookies and other anonymous identifiers. This information is only used for the purpose of analysing information in order to improve our product offering and user experience.
You are not obliged to provide any personal information to us, however, should you choose to withhold requested information, we may not be able to provide you with the goods or service that require the collecting of that information.
Most of the Personal Information is or will be stored in client files which will be kept by us.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Your personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure
- Third-Party business partners we may disclose this personal information to includes delivery service providers, IT Service Providers and our professional advisors: and;
- Where required or authorised by law.
It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.
Karamela has employed strict policies and security measures to protect the information you provide us.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We take all precautions possible to keep the details of your order and payment secure, but we cannot be held liable for any loss, damage or claim arising if a third party acquires unauthorised access to any data you provide when accessing or ordering from the website.
This Policy may change from time to time and is available on our website.
If you have any queries about our Privacy Policy please contact us at:
